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Shipping and Delivery

At Altogether Home™, our carriers take the utmost care in shipping and delivering your items to you. We want you to receive your Altogether Home™ order as quickly and professionally as possible.  Depending on the type of item you order, shipping times will vary and are listed below.

Our products are shipped directly from our partnered manufacturers to your door, through FedEx or In-Home Delivery, depending on the item. Our shipping and processing fees are calculated according to your zip code and the total weight and size of the shipment. We do offer international shipping on items that are able to be shipped through FedEx.

While many of our vendors keep ample stock of products and are able to ship quickly, we have a number of items that are custom-made. These custom orders often require between 4 to 12 weeks for production and shipping time. When you place your order, we will provide you with the current lead time. If you should have any questions about the manufacturing and delivery time of a particular item, please contact our customer service department at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.

Standard Shipping and Handling

Except when In-Home Delivery Service is required, furniture is shipped via FedEx for easy tracking. We offer many transit speed options for your convenience.

Bulky, heavy, or fragile items are delivered by our In-Home Delivery Service.  These rates are shown in the shopping cart as you consider your purchase. If you are placing a large order with multiple pieces that require In-Home Delivery, please call customer service and we will work to get you the best shipping rate possible by delivering the items together. For further information regarding transit times and delivery please see below, or call customer service at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.

All items that are able to be shipped through FedEx are available for international purchase. Simply select an international transit method and input the appropriate address.

In-Home Delivery Service

Furniture shipped via In-Home Delivery Service is brought into your home and placed in the room of your choice.  It is then unpacked, inspected, and assembled.   Packaging is also removed. Delivery is made by appointment.   For further information, call customer service at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.

Unfortunately we are not able to offer In-Home Delivery for international purchases at this time.

Extenuating Circumstances

As we strive to bring you top-quality service and delivery, we will need detailed information about access to your residence. When you are called to schedule delivery of your item(s), please take a moment to consider all obstacles the delivery service may encounter while bringing items into your home. Here are a few examples of circumstances that we need to know when scheduling a delivery:

Staircases

Our In-Home Delivery Service includes placement up to the third floor. If you need your item brought to a floor above the third, please be sure to let our delivery service know at the time of arranging delivery so that they may plan accordingly. Additional charges may apply.

Inclement Weather

Please let us know if unexpectedly dangerous weather is predicted when your delivery is scheduled.  To protect the delivery personnel as well as your goods from damage, the delivery should be rescheduled until better weather will allow a safe delivery.

Gated Communities

Orders delivered via In-Home Delivery Service will arrive on a large, commercial delivery truck. Please make sure that your gated community can accommodate our vehicles. In addition, should our drivers require authorization to gain entry into your community, please advise your security gate personnel in advance of their arrival.

High-Rise Buildings

If you are scheduling a delivery to a high-rise building, please make sure that the freight elevator is in working order and that the entryway is readily accessible. If these conditions are not met our delivery personnel may be forced to reschedule, or impose additional fees in order to complete the delivery successfully.

Rush Shipping

Many items are available for rushed delivery. Should you require an expedited shipment, please contact customer service at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.

Upholstery

Most of the Altogether Home™ upholstery is custom made and can take up to 4 – 12 weeks for manufacturing and delivery.  Due to size and weight, these items require our In-Home Delivery Service. We will contact you to arrange a time for delivery. Complete beds will be set up; headboards-only will be unpacked, but not attached to existing bed frames. For additional information, please call customer service at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.

Case Goods

Please allow up to 4 - 10 weeks for manufacturing and delivery, unless otherwise stated.  With In-Home Delivery, items are brought into your home, inspected and set up, and packaging is removed. We will contact you to arrange a time for delivery. Complete beds will be set up; headboards-only will be unpacked, but not attached to existing bed frames. For additional information, please call customer service at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.

Accessories/Artwork/Lamps

Please allow up to 2 - 4 weeks for delivery, unless otherwise stated. Items ordered together may not arrive in the same box. We do not ship to a P.O. Box, APO or FPO address. 

Chandelier and Pendant Lighting

Please allow up to 2 - 8 weeks for manufacturing and delivery, unless otherwise stated. Items ordered together may not arrive in the same box. If the item is too large to be shipped by FedEx, the item will be delivered by our In-Home Delivery service.  If hardwiring and assembly are required, we recommend professional installation by an electrician.  We will contact you to arrange a time for delivery. For additional information, please call customer service at (866) 402-HOME seven days a week, 8:00 am – 1:00 am Eastern time.